web design, website development company nepal


Frequently Asked Questions


 Domain Registration Web Hosting
E-Commerce
Web Design
Reseller Hosting




Domain Registration

What kind of domain names can be registered with Mount Digit?
We currently offer standard gTLDs (.com,.net,.org, .info, .biz) domain registration.

What is a "domain administration password"?
The domain administration password allows you a direct link to change the WHOIS information for your domain. With the domain name and its password, you can visit http://www.mountdigit.com/Content/ServiceManager/DomainManager/ and change the contact information without our intervention.

How do I register a domain name? How many years a domain name should be registered for different extension domains?
You may register different domains by clicking on different links under "Domain Registration" category then follow the instructions. Extensions like .com, .net and .org can be registered for the minimum of one year. Extensions like .info and .biz can be registered for the minimum of two years. Remember you will have a heavy discount if your register for three or more years.

Are there any fixed format to be followed while registring a domain name?
Yes. Firstly, the basic format for telephone and fax number when registering/modifying domains (applicable for all domain extensions) is +[country code].[zip code][telephone number]. For example, if your country code is 1, zip code is 123, telephone number is 5, then you should input +1.1235555555. The fax number format is the same. Secondly, the address should be less than 64 characters. Thirdly, the country should be chosen from the drop down menu.

What is a Domain Name Transfer?
Domain Transfer is a process to transfer / change your domain registration from your existing Registrar to another new Registrar.

You may send the domain transfer request to us via email at info@mountdigit.com. Transferring a domain name to Mount Digit means that you are choosing Mount Digit as the registrar of record for that domain name.

How do I submit a domain registrar transfer request?
You may send the domain transfer request to us via email at info@mountdigit.com including your domain name.

How much does it cost to transfer a domain?
Transferring domain names from another registrar to Mount Digit automatically extends your registration by one (1) year from its current expiration date. It will cost you NRs 1000.

What is the procedure to transfer a domain name to MountDigit?
First of all you should provide us with the domain name you want to transfer to us. After that we will submit the transfer request for the domain name you provided to your registar. Your current registar will send you a confirmation email (the email address you used in the Administrative Contact while registering the domain name) containing a link. You should click the link and give positive response. Thats all.

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Web Hosting

How long does it take for my domain to be setup?
Your hosting account will be completely up and running within one business day at the longest, and typically within a matter of hours. Beyond that, there is the time required for you to upload your site (which can be done in a matter of minutes) and for your domain name (yourname.com), if you already have one, to be transferred to our network, which typically takes 1-3 days

How do I transfer my existing website to Mount Digit?
If your domain name already exists and needs to be transferred to our network, which is the case with most of our clients, you will receive simple instructions on how to transfer your domain to our network upon account activation (one business day from registration). This typically simply involves the modification of two pieces of information with your domain registrar, which tell it what hosting network to point your domain name to. Our customer service team will aid you in the transfer of your domain and ensure that you are up and running on our network in the shortest amount of time possible.

Do you have a web based e-mail program?
Yes. All of our hosting plans include a very powerful web-based e-mail program with an address book, folders and many more features., which allows you to manage the mail contained in any of your e-mail accounts from anywhere in the world.

How do you guys do it; offer such a great web hosting at such low rates?
This is the one question we often receive. We host your website in Managed Dedicated Servers based in USA. Mostly all of the tedious task to manage the server is done automatically hence reducing the operating cost. So, while other hosts spend most of their time and money for server management we do it to provide better, affordable and reliable service.

Where are your servers located (geographical location)?
Dallas, USA in the NAC DataCenter

Is there a limit on the storage size of email accounts?
The client specifies the storage area himself for a mailbox as long as it's in the client's hosting package quota.

Do you offer SSH, shared SSL, telnet access?
Shared SSL is provided by the WHM software.
We do not offer SSH due to security reasons.
We do not offer Telnet access.

Do you provide backup?
Yes, we provide backups through the Cpanel interface as well as weekly automated backups.

Is there a charge for using the shared SSL Certificate? And does it require a dedicated IP?
If you'll be using our Shared WHM SSL then there's no charge for that.
If you want a digital certificate then you'll need to purchase one from specialized websites like thawte or VeriSign. We install certificates for free.
Yes, SSL needs a dedicated IP to function properly.

If I reach my bandwidth or clients do, is my account dropped or frozen?
If you're a shared hosting client, your site will be automatically suspended.
If you're a reseller, and one of your clients crosses his bandwidth limit, then that client will be automatically suspended.

Can I change my account passwords and emails myself or must I go through you every time?
You can change account passwords and emails through your Cpanel without going through us everytime.

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Ecommerce

Do I need a Merchant Account to have an online store?
If you wish to accept credit cards you need a merchant account. It is a good idea to accept credit cards since 85% of all online purchases are made with CC's! The ecommerce package we offer you is compatible with all of the major and reputable merchant account providers.

Who hosts my web store?
The ecommerce package we offer you offers extremely reliable e-commerce hosting services. If hosted with the ecommerce package we offer you, your store will be hosted on one of our dedicated E-Commerce Hosting servers.

How will Internet Shoppers find my store?
You must have plans to market your site if you plan on generating online sales!

Search engine submittal, pay-per-click search engines, newsgroups and newsletters are all a part of the mix with successful e-business.

Can the Ecommerce system be used as a standalone web site?
Ecommerce is incredibly effective when used as a stand-alone site. Ecommerce contains a custom page creator that allows users to add custom information pages to your Ecommerce store.

Is there a limit to the number of products I can sell with the Ecommerce Sysem?
There is no limit to the number of products you can sell. Some clients sell one product while others sell more than 10,000.

May I have my own domain name?
Your store belongs to you and will feature your products exclusively. Your store WILL be on your own domain www.yourdomain.com.

How am I notified of new orders?
For every order, the Ecommerce system sends a "new order" notification e-mail. From there, you may log into your site and print order invoices. Orders and customer information is data based in your Control Panel so you can search for past orders.

Do you offer technical support?
We give full and free technical support through our online support system. If you need your database connecting or your site setting up, we offer both these services in our ecommerce tools section.

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Web Design

What is a website?
A website consists of multiple pages linked to one another. Each one of these pages is commonly known as a web page. Websites can be viewed on the Internet, like the website you are currently viewing, or limited to an intranet, such as a network within a company.

Why does my business need a website?
Your website can:
- Provide information and promote sales 24 hours a day, seven days a week
- Level the playing field between your business and competitors
- Increase your ability to communicate with your customers
- Enhance customer/brand loyalty
- Add to your credibility with your customers
Your customers - and potential customers - are using the Web to obtain information, buy products, and establish relationships with businesses. Shouldn't they be coming to you instead of your competitors?

I have a small business. What if I don't want to sell online?
There may be people who are curious about your business, but have never walked through your door because they simply haven't made the time. By providing access to your business online, these potential customers can learn about your product line, business hours, customer service policies, etc., all in the privacy of their home or office - they might just take a few moments to call, email or visit your shop the next time they have a need for the products you provide.

Even a small business has the potential to save in customer service costs by providing elementary information such as hours of operation, location and contact information. You can also display a list of frequently asked questions and answers, a calendar of upcoming events, job openings, etc.

Another advantage of a website is hosting an email list. By allowing your customers and potential customers to subscribe to your email newsletter, you can inexpensively inform them of upcoming sales and promotions. An email list allows you to educate customers about the specifics of the products or services that you sell in a timely fashion.

I'm just starting out in business, can you develop a website for me?
We know how important it is to develop a presence on the Internet. We will work with you to develop an attractive site within your budget. The design can encompass avenues for expansion as your business grows.

What else do I need to have a website?
You will need an Internet Service Provider (ISP), a hosting provider, and a domain name.

I already have a website. Can you update it?
We not only generate original websites, we can revamp or update existing sites. It may be time for a second generation website, or time to replace outdated information. We can help. Let us know what your needs are.

How much does it cost to setup a website?
Please use our online quotation generator to find out the approximate price for your website.

What do you need from me?
This is your website so we need your input to make it achieve you want it to achieve. We work with you to take your ideas, dreams, plans, etc., and using our technological abilities, put a website together that is functional and attractive.

We may need logos, photos, brochures, flyers, newsletters or other artwork that identify your business. If possible, we would prefer you to outline what the text of the pages should say -- you know your business better than we do. We work with you to add ideas and strategies to create an optimal website. Our goal is to do the best possible job for you -- your satisfaction is important to our success.

How do I get started? What should I do next?
Please fill up the online request quotation form or send us an email at info@mountdigit.com

Do I have a say in what my website looks like?
Definitely! As a matter of fact we insist on it. Your website should reflect your company properly. We want to convey that impression to everyone who visits your website.

As your site is being created, we will publish it to the Web, so that you can give us your input during the design process.

How long will it take to have my website created?
What usually takes the longest is gathering the necessary information. Once we have the material we need, it goes quickly. It depends on the volume of work to be done, but in many cases, most sites are up within two to four weeks.

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Reseller Hosting

Will each of my accounts function independent of the main site ?
Yes, each account you create is a domain.com account which has nothing to do with your main account.
All the accounts you create will be listed in your WHM panel and your customers will have Cpanel.

Do you provide private nameservers (as ns1.mycompany.com) ?
Yes, we provide this service.
We supply you with 2 dedicated IP for your nameservers which you use at your Registrar site to setup the nameservers.

Do reseller package come with CPanel+Fantastico?
Yes, all your clients will have the ability to use both Cpanel and Fantastico.

Can I host unlimited domains?
You can host as many domains as you want as long as it's under your resources limits. (Bandwidth and Space).

Does the administrator have a different control panel to setup everything?
Yes, the panel is called WHM which is the admin version of Cpanel.

Does each domain get a UNIX user (/home/username/web) or are they placed in /home/reseller/web/client01 and so on)?
Each domain gets a unix user path (home/username/web/)

Do I need to be a webhosting company in order to be qualified for purchasing your RESELLER service?
No, you don't need to be a hosting company. We won't even ask you why you want a reseller package.

Will the IP number assigned to my website be mine alone, or is it shared with someone else?
Your main account will be on a dedicated IP used only by you.
Your sub-accounts will be placed on your own shared IP only used by your clients.
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