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How long does
it take for my domain to be setup?
Your hosting account will be
completely up and running within
one business day at the longest,
and typically within a matter of
hours. Beyond that, there is the
time required for you to upload
your site (which can be done in
a matter of minutes) and for your
domain name (yourname.com), if you
already have one, to be transferred
to our network, which typically
takes 1-3 days
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How
do I transfer my existing website
to Mount Digit?
If your domain name already exists
and needs to be transferred to our
network, which is the case with most
of our clients, you will receive simple
instructions on how to transfer your
domain to our network upon account
activation (one business day from
registration). This typically simply
involves the modification of two pieces
of information with your domain registrar,
which tell it what hosting network
to point your domain name to. Our
customer service team will aid you
in the transfer of your domain and
ensure that you are up and running
on our network in the shortest amount
of time possible. |
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Do
you have a web based e-mail program?
Yes. All of our hosting plans
include a very powerful web-based
e-mail program with an address book,
folders and many more features.,
which allows you to manage the mail
contained in any of your e-mail
accounts from anywhere in the world.
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How
do you guys do it; offer such a
great web hosting at such low rates?
This is the one question we
often receive. We host your website
in Managed Dedicated Servers based
in USA. Mostly all of the tedious
task to manage the server is done
automatically hence reducing the
operating cost. So, while other
hosts spend most of their time and
money for server management we do
it to provide better, affordable
and reliable service.
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Where
are your servers located (geographical
location)?
Dallas, USA in the NAC DataCenter |
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Is
there a limit on the storage size
of email accounts?
The client specifies the storage
area himself for a mailbox as long
as it's in the client's hosting
package quota.
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Do
you offer SSH, shared SSL, telnet
access?
Shared SSL is provided by the
WHM software.
We do not offer SSH due to security
reasons.
We do not offer Telnet access.
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Do
you provide backup?
Yes, we provide backups through
the Cpanel interface as well as
weekly automated backups.
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Is
there a charge for using the shared
SSL Certificate? And does it require
a dedicated IP?
If you'll be using our Shared
WHM SSL then there's no charge for
that.
If you want a digital certificate
then you'll need to purchase one
from specialized websites like thawte
or VeriSign. We install certificates
for free.
Yes, SSL needs a dedicated IP to
function properly.
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If
I reach my bandwidth or clients
do, is my account dropped or frozen?
If you're a shared hosting client,
your site will be automatically
suspended.
If you're a reseller, and one of
your clients crosses his bandwidth
limit, then that client will be
automatically suspended.
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Can
I change my account passwords and
emails myself or must I go through
you every time?
You can change account passwords
and emails through your Cpanel without
going through us everytime.
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